Viewpoints on Innovation

How to Increase Innovation Success: Focus on the End User

User-centered design is key to innovation initiatives

Process Improvement IT Enablers Organizational Effectiveness Consumer Goods High Technology Industrial Manufacturing Medical Device Chief Innovation Officer

We need to change our paradigm about how we implement major capabilities like information systems, work process improvements or metrics. If it doesn’t delight our people, it’s not effective.

Just like we do with consumers, we need to spend time with our own people to understand how they do their work. They are the lynchpin that translates theories into action to deliver better results. We owe it to them to create their desired experience. 

More Reading

Which Came First - the Innovation Process or the Software Tool?

Originally published on December 8th, 2015

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Topics: Design Thinking, Metrics, Mike Friedman, Process Improvement, User Adoption, User-centered Design

About the Author

Mike Friedman

Mike Friedman

Mike brings over 35 years of consumer products management experience to Kalypso. As the Strategy & Operations practice lead, he focuses on leading development in the areas of sustainable organization capability, commercialization and innovation capability integration.
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